Privacy Policy

Effective date: 6 February 2026 Business name: HappiPaw
Address: 57 Barnetts Rd, Berowra Heights NSW 2082, Australia
Email: hello@HappiPaw.com.au

At HappiPaw, we’re big on fresh dogs and good vibes — and we take your privacy just as seriously as we take keeping “wet-dog smell” out of your lounge room.

This Privacy Policy explains how we collect, use, store and share your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1) What personal information we collect

Depending on how you interact with us (website, email, purchase, socials), we may collect:

Identity & contact details

  • Name, email address, phone number, delivery/billing address

Identity & contact details

  • Products purchased, order history, delivery notes
  • Payment details are processed by trusted payment providers — we generally don’t store full card details ourselves

Account & communications

  • Account login details (if you create one), messages you send us, support requests, survey responses

Device & website usage

  • IP address, browser type, device identifiers, pages visited, clicks, referring URLs, approximate location (e.g., city/suburb)

Dog-related info

  • Things like your dog’s coat type, sensitivities, preferences — only if you choose to share it (so we can recommend the right stuff)

We don’t aim to collect sensitive information (like health data) unless it’s genuinely required and you clearly choose to provide it.

2) How we collect personal information

We collect information when you:

Where reasonable, we collect information directly from you. Sometimes we also receive it from third parties like payment gateways, delivery partners, analytics providers, and advertising platforms.

3) Why we collect and use your information

We use personal information to:

  • Process orders, payments and deliveries
  • Provide customer support and handle returns/warranties
  • Send order updates and important service messages
  • Personalise your experience (e.g., recommend products, remember preferences)
  • Improve our website, products, and customer experience
  • Run promotions, giveaways, and brand communications
  • Meet legal and regulatory obligations

4) Who we share your information with

We may share personal information with trusted service providers who help us run HappiPaw, such as:

  • E-commerce platforms (e.g., Shopify and related apps)
  • Payment processors (e.g., card/payment gateway providers)
  • Shipping and fulfilment providers
  • Email/SMS platforms (for order updates and marketing — you can opt out anytime)
  • Analytics and advertising partners (to measure performance and improve campaigns)
  • Professional advisers (lawyers, accountants, insurers)
  • Regulators or law enforcement where required or authorised by law

We don’t sell your personal information. (We sell dog goodies. Much better.)

5) Overseas disclosures

Some of our service providers (like cloud hosting, email platforms, analytics or ad networks) may store or process data outside Australia (commonly in the US, EU, or other regions).

When this happens, we take reasonable steps to ensure your information is handled in a way that’s consistent with Australian privacy requirements.

6) Keeping your information safe

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:

  • Secure platforms and reputable providers
  • Access controls and account protections
  • Encryption and secure connections where appropriate
  • Good internal housekeeping (because chaos is for puppies, not data)

No system is 100% bulletproof, but we work hard to keep yours as safe as practicable.

7) Accessing and correcting your information

You can request access to the personal information we hold about you and ask us to correct it if it’s inaccurate, out-of-date, incomplete, irrelevant, or misleading.

To request access/correction, contact us at hello@HappiPaw.com.au.

8) Cookies, analytics and advertising

We use cookies and similar technologies to:

  • Keep the site running properly
  • Understand how people use our website (analytics)
  • Improve performance and user experience
  • Measure and improve advertising

You can usually control cookies through your browser settings. Blocking cookies may affect parts of the website.

9) Marketing choices

If you subscribe to HappiPaw updates, we may send you emails (and sometimes SMS if you opt in) about offers, product drops, and helpful tips.

You can opt out any time by:

  • Clicking “unsubscribe” in any marketing email, or
  • Emailing us at hello@HappiPaw.com.au

10) Children’s privacy

Our website and products are designed for adults. We don’t knowingly collect personal information from children without appropriate consent.

11) Complaints

If you have a privacy concern or complaint, contact us first and we’ll do our best to sort it quickly.

Privacy contact: HappiPaw Privacy Officer
Email: hello@HappiPaw.com.au
Address: 148A Anthony Road, Leppington 2179, Australia

12) NSW

HappiPaw operates in New South Wales. NSW has its own privacy framework mainly covering NSW public sector agencies, and additional NSW rules can apply in specific contexts (like health information handling). For our business, the key privacy obligations are generally governed by the Australian Privacy Principles under the Privacy Act 1988 (Cth).