Terms & Conditions

These Terms & Conditions (“Terms”) apply to your use of the HappiDog website and the purchase of products from HappiDog (“we”, “us”, “our”). By browsing our site or placing an order, you agree to these Terms.

1) Business details

Business name: HappiDog Business
Address: 148A Anthony Road, Leppinton
Email: hello@happipaw.com.au

2) Eligibility and acceptable use

You must be at least 18 years old (or have permission of a parent/guardian) to place an order. You agree not to misuse our site (including attempting to interfere with site security, scraping, or fraudulent activity).

3) Product information

We aim to describe products accurately (including ingredients, usage directions, and warnings). Images are for illustration only and may differ slightly from the product you receive (e.g., label updates, batch variations). If you have allergy concerns or your dog has sensitivities, please check the ingredient list and consult your vet where appropriate.

4) Orders and contract formation

When you place an order, you’re making an offer to purchase. An order is accepted when we send you an order confirmation or dispatch notification (whichever occurs first). We may refuse or cancel an order where permitted by law (for example, suspected fraud, stock issues, pricing errors, or delivery restrictions). If we cancel after you’ve paid, we’ll refund you. Electronic communications (including checkout clicks and email confirmations) form part of the contract between you and us.

5) Pricing, GST and payment

All prices are shown in AUD and include GST where applicable. Payment must be received in full before dispatch (unless we state otherwise). If a pricing error occurs, we may cancel the order and refund you or contact you to confirm whether you wish to proceed at the correct price.

6) Promotions, bundles and discount codes

Discount codes, bundle offers and promotions:

  • are subject to the stated conditions (including expiry dates);
  • can’t be combined unless we explicitly allow it; and
  • may be changed or withdrawn at any time, to the extent permitted by law.

7) Shipping and delivery

We ship to the locations shown at checkout. Estimated delivery times are estimates only and may vary due to carrier delays, weather, peak periods, or other factors outside our control.

Title and risk: To the extent permitted by law, risk in the goods generally passes to you on delivery to the address you provide. Please ensure your delivery details are correct.

If a parcel is returned to us due to an incorrect address or failure to collect, you may need to pay a re-delivery fee.

8) Returns, refunds and consumer guarantees (Australia)

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL). Under the ACL, you are entitled to remedies (such as repair, replacement or refund) if goods are faulty, unsafe, not as described, or otherwise fail to meet a consumer guarantee.

Change-of-mind returns: If you wish to return an item because you changed your mind, we may offer an exchange or store credit at our discretion, provided:

  • the item is unused and in original condition/packaging, and
  • you contact us within 30 days of delivery, and
  • you can provide proof of purchase.

For hygiene and safety reasons, some products may not be eligible for change-of-mind returns (for example, opened or used grooming products), unless the ACL applies.

How to request a return: Email us at [support email] with your order number, the issue, and photos if relevant. We’ll tell you the next steps (including return shipping instructions).

9) Subscriptions

If we offer subscriptions (e.g., monthly delivery), subscription terms will be shown at sign-up, including billing frequency, how to skip/pause/cancel, and notice periods. You can cancel anytime according to those stated terms. Consumer rights under the ACL still apply.

10) Gift cards

Gift cards:

11) Charity / donations statement

Where we state that we donate a portion of profits to charity (for example, Hear No Evil Australian Deaf Dog Rescue), this refers to profits (revenue minus legitimate business costs such as product costs, shipping/fulfilment, platform fees, marketing, refunds, taxes, and operating expenses). Donation amounts and timing may vary and will be made in accordance with our published donation approach and operational needs.

11) Charity / donations statement

Where we state that we donate a portion of profits to charity (for example, Hear No Evil Australian Deaf Dog Rescue), this refers to profits (revenue minus legitimate business costs such as product costs, shipping/fulfilment, platform fees, marketing, refunds, taxes, and operating expenses). Donation amounts and timing may vary and will be made in accordance with our published donation approach and operational needs.

12) Intellectual property

All content on this site (including text, branding, graphics, product names, and logos) is owned by or licensed to HappiDog. You may not use, copy, reproduce or distribute it without our written permission, except as allowed by law.

13) Reviews and user content

If you post reviews or other content, you grant us a non-exclusive right to use, reproduce and display that content for marketing and customer information purposes (unless you ask us to remove it). You must not post unlawful, misleading, offensive, or infringing content.

14) Privacy

Your personal information is handled in accordance with our Privacy Policy. Depending on how our business is structured and operates, privacy obligations may arise under the Privacy Act 1988 (Cth) and associated guidance. Please read our Privacy Policy for details on what we collect, how we use it, and how to access/correct it.

15) Liability and disclaimers

To the extent permitted by law:

  • We’re not liable for indirect or consequential loss (like loss of profits) arising from your use of the site or products.
  • Our total liability for any claim relating to goods supplied by us is limited to the remedies available under the ACL.

Important: We do not exclude or limit any consumer guarantees, rights or remedies that cannot be excluded under the ACL.

16) Changes to these Terms

We may update these Terms from time to time by publishing the updated version on our website. The “Last updated” date will change accordingly. Changes apply from the time they’re published.

17) Governing law (NSW)

These Terms are governed by the laws of New South Wales, Australia. Any disputes are subject to the jurisdiction of NSW courts.